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November 29, 2024

How do I delegate and track my team's skills?

About the Episode

Have you ever passed on a project because you assumed it was outside the scope of your team's knowledge? Or maybe you landed a big one and delegated it to a team member only to find out they weren't up to the task. If either sound familiar, you're not alone and there's hope. 🙂

Join our co-hosts, Alane and Micah, as they discuss how adding a Skills Tracker to their documentation arsenal has helped them secure more engagements, provide better support to their clients, and build a stronger team.

It's a solution designed for fulfillment teams that can pay dividends across your ENTIRE organization!

Unlocking Team Efficiency: How to Set Up an Internal Skills Tracker in ClickUp

In today's fast-paced business environment, efficiently managing team skills is paramount. Whether you're leading a small startup or managing a large enterprise, knowing the exact skill set of each member can significantly streamline project allocation and resource management. This article delves into a step-by-step guide on setting up an internal team skills tracker using ClickUp, drawing insights from an expert advisor's practical approach.

Key Takeaways

  • Simplified Employee Onboarding: Automate skills tracking as part of the onboarding process to ensure all new hires fill out their competency levels effortlessly.
  • Enhanced Resource Management: Utilize the skills tracker to assign tasks efficiently based on team members’ expertise and availability.
  • Customizable and Scalable: The skills tracker can be tailored to suit the needs of any organization, from small teams to large departments.

Creating an Efficient Skills Tracker in ClickUp

Setting Up The Basics: List and Table View

Creating a comprehensive skills tracker in ClickUp starts with setting up the right views and structures:

Creating the Skills Tracker List

The first step involves creating a new list dedicated to skills tracking. As Micah points out, "I first have this hiring space set up. You can put this in any space you want. I'm going to create a brand new list. We're just going to call this skills tracker." This list forms the baseline for all the data you will collect.

Adding the Table View

The table view provides a spreadsheet-like interface that is both visually intuitive and functional. Micah emphasizes, "We're going to add a table view. This is going to give us more of like a spreadsheet setup look. So it's really easy to almost create like a pseudo dashboard for this." This format allows for easy data manipulation and quick insights into team skills.

Pinning the Primary View for Quick Access

To make navigation seamless, Micah recommends pinning the table view as the primary view for the skills tracker. This means every time you access the list, you'll immediately see the pertinent data in an easily navigable format.

Customizing the Skills Tracker

Customization is key to ensuring the skills tracker meets your specific needs:

Hiding Unnecessary Fields

Micah highlights that to maintain clarity and relevance, unnecessary fields like assignee, status, and due dates should be hidden: "We can hide the assignee. We don't need that. We can hide the status. We also don't need that."

Adding Skill Columns

Creating columns for each skill allows detailed tracking. Micah explains, "I'm going to start adding some new columns for different skills that they might have. We'll make it a dropdown. We'll call this one ClickUp." Each skill level (beginner, intermediate, expert) can be color-coded to provide quick visual cues.

Duplicating and Renaming Fields

For efficiency, fields can be duplicated and renamed instead of being created from scratch for each skill: "We could come in here and duplicate this field. And then we're going to edit and rename it." This not only saves time but ensures consistency across similar skill categories.

Automating Team Member Onboarding

Incorporating the skills tracker into the onboarding process ensures that new hires integrate seamlessly into the team:

Using the Form View

The form view enables the collection of team member skills in a standardized manner: "The second view that we're going to set up in here is the form view." This form can be sent to new employees or contractors as part of the onboarding process.

Requiring Key Information

To ensure complete data, certain fields can be marked as required. For example, requiring new hires to fill in their names and skill levels: "So when we're sending this out to the person that we're bringing on, they're going to fill this out. They're going to put in their name. We're going to make this required."

Custom Messages for Clarity

Adding descriptions and instructions within the form improves the quality of the data collected: "Please fill out your name and the skill levels you have for each of the platforms listed below." Clear instruction reduces confusion and ensures more accurate self-assessment.

Broader Implications and Impacts

Streamlined Project Management

An effective skills tracker allows project managers to make informed decisions quickly. By having a clear view of who excels in what, resource allocation becomes more efficient. As Micah notes, "We need somebody who's an expert in ClickUp. Who do we have? We have these options."

Enhanced Capacity Planning

With exact skill levels documented, it becomes easier to manage workloads and deadlines. If one expert is at capacity, the project manager can swiftly move to the next available expert, ensuring deadlines are met without compromising on quality.

Continuous Skill Assessment and Adjustment

Skills and competencies are dynamic; they evolve over time. This system also accounts for that variability:

Self-Assessment Adjustments

Micah brings up an important point about the reliability of self-assessment: "There's always the question of, well, what if they don't assess well?" If discrepancies arise between self-assessment and actual performance, project managers can intervene and adjust the skill levels accordingly. This ongoing adjustment ensures that the skills tracker remains accurate over time.

Facilitating Professional Growth

By identifying gaps in skills, organizations can tailor their training programs to address these weaknesses. This promotes continuous professional development and ensures the team remains competitive and well-equipped.

Summary of Key Insights

From seamless onboarding to efficient resource management, creating an internal skills tracker in ClickUp offers numerous benefits. It streamlines the assignment of tasks based on verified competencies, allowing project managers to execute projects more effectively. Additionally, it ensures a clear pathway for continuous personal and professional growth within the team.

Integrating a comprehensive skills tracker into your organizational workflow can transform how you manage teams and projects, making your processes more transparent, efficient, and scalable. This tracker not only organizes and automates data collection but also fosters a culture of accountability and continuous development.

Meet Your Podcast Hosts

Alane Boyd

Alane Boyd is a serial entrepreneur, passionate leader and a high growth founder (2x SaaS Exit and published author 3x). She is an Enneagram 3 with a Driver leadership style. She a visionary that believes in impact-driven, result-oriented leadership. Her skillsets focus on operations, sales, marketing, and technical skills. Alane has been featured and spoken at major events, including SXSW, Entrepreneur, Huffpost, and Goldman Sachs.

Micah Johnson

Micah Johnson is a serial entrepreneur, advisor, and support-driven leader (3x successful exits). He has successfully scaled businesses (and failed a couple of others along the way, for good measure). Micah is skilled at translating business requirements into requirements a technical team will understand while being able to provide clarity on design and the user experience. He is a visionary who can identify gaps in systems and markets and an implementor who can build and execute a plan to fill those gaps. His skills include operations, systems, automation, design, software development, and UI/UX design. Micah has worked with large billion-dollar brands and manufacturers, and has been featured in newspapers, business journals, and trade publications throughout the US.

Micah Johnson's Headshot
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